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safety & privacy

K Logistics

PRIVACY POLICY AND STATEMENT


K Logistics (“K Logitics” “Us”), a national distributor of Whirlpool India Limited (“Whirlpool”), for KitchenAid products provides you this e-store services subject to the notices, terms, and conditions set forth in these terms (the "Agreement"). K Logistics is given the right to maintain and manage this website for e-commerce business of KitchenAid products. K Logistics shall be responsible for maintaining the privacy and confidentiality of the customers and other users of this website. K Logistics respects your privacy and is committed to protecting the personal information that you furnish. In general, you can visit on the Internet without identifying yourself or providing personal information. There are times when K Logistics may need personal information from you and this Privacy Statement describes the information K Logistics collects from you and how we may use it.

What Information Is Collected From You?

Personal Information means any information that may be used to identify an individual. This includes but is not limited to: first and last name, email address, mailing and residential address, telephone number, title, birth date, gender, occupation, company you work for and other information needed to provide a service you have requested.

Sensitive personal data or information means such information which consists of information relating to Password, Information of Bank account ,Credit card, debit card or any other payment instrument details, Physical, physiological and mental health condition, Sexual orientation, Medical records and history, Biometric information etc.

Collection & retention of Information K Logistics may receive personal information and/ or Sensitive Personal Data (Information) from its customer, business partners and/ or suppliers. K Logistics collects such information and uses such information in accordance with this privacy policy and in conformity Information Technology (Reasonable Security Practices and Procedures and sensitive personal data or information) Rules, 2011. K Logistics follows following guidelines for collection and retention of Information:



  • Express and/ or implied consent from the provider of Information regarding purpose of usage.


  • Collect Information only for lawful purpose.


  • No retention of information for longer period than required for the purpose.


  • Provider of information can review information provided.


  • Keep information secure.



Uses and disclosure of the information
Unless otherwise stated at the point of collection, K Logistics may use your personal information for several reasons, including but not limited to, fulfilling orders, informing you about product service and warranty issues, sending you marketing communications, auditing and improving upon the level of service we provide to our customers, etc. regardless of what may be said at the point of information collection, K Logistics reserves the right to contact you in the event of a service notification for your registered appliance, or to issue other notices concerning the safety of your appliance regardless of your stated privacy preferences. K Logistics uses aggregate information only as anonymous grouped data to better understand how visitors use our site, such as the pages most frequently viewed, the paths visitors use while navigating the site to optimize the experience, and to count the number of visitors.

K Logistics may disclose your information to Whirlpool and/or third parties acting on K Logistics's and/ or Whirlpool’s behalf, such as call center operators, shippers, servicers, people who analyze data for K Logistics, or Whirlpool etc. While these third parties have access to some of the information K Logistics may have about you, the information is limited to what they need to know to do their jobs. K Logistics may disclose and share your information with Whirlpool. Also, K Logistics may disclose your information as necessary (1) if K Logistics determine a web site or policy violation has occurred; (2) if K Logistics believes such disclosure is necessary to identify, contract or bring legal action regarding injury or interference with the rights and property of Whirlpool; (3) to respond to judicial process and in cooperation with law enforcement agencies, or as otherwise required by law; and (4) to assist us in fraud prevention or investigation.

In general K Logistics assumes that you have given permission to collect and use your personal information in accordance with your acceptance of the Terms of Use, of which this Privacy policy/ statement is a part. You have the right to request that K Logistics or any of its authorized third party not contact you for the purposes of sending you newsletters, customer surveys, direct marketing or market research information.

K Logistics follows standard guidelines/ codes on Information Technology- Security Techniques- Information Security Management System- Requirements and takes all reasonable care for protection of data and information


Cookies
This Website uses cookies. A cookie is a small data file that is placed on your hard drive when you visit certain web pages. It is used to identify yourself to a website when you revisit it, to load your preferences and to track the pages you've visited. The only personal information held in such a cookie is information you have provided to K Logistics.
You have the choice of whether or not to accept cookies by means of your browser settings, although you may not be able to use certain features and functionalities of the Whirlpool website if you do disable them.

Security of linked sites
This web site may contain links to web sites owned by other companies. Some of the links or pages on the e-store may also be maintained and managed by other third companies for catering to customers’ needs and requirement for online purchase and other services and such page or link shall have information with this regard. Because K Logistics has no control over the privacy practices or content of these linked sites or third party managed web pages, K Logistics recommends that you carefully review the privacy statement of each site or web page link you visit. K Logistics and/ or Whirlpool is not responsible for the content or privacy practices of sites owned by other companies or web pages on this site maintained and managed by other companies.

Internet-based Advertising
(K Logistics) and/ or Whirlpool allow trusted third parties to place advertisements for Whirlpool products and services on sites operated by others and shall ensure that such third parties will comply with the advertising laws of India including but not limited to guidelines of Advertising Standards Council of India. These trusted third parties will use cookies and web beacons to measure the effectiveness of our advertisements and to determine the display of content and advertising to you based on your interests both on our site and other sites that you may visit. To support this interest-based advertising solution, we and the companies we have contracted with may use anonymous information about your visits to our and other web sites. The information collected and used by this process is always anonymous and does not enable any third party to identify you individually.


Applicable law - Disputes resolution
These Terms of Use, privacy policy and all claims or issues regarding this website shall be governed according to the laws of India. Any dispute or difference arising out of or concerning the terms and conditions and/ or privacy policy or otherwise related to this website which dispute or difference cannot be settled amicably shall be resolved as per laws of India and courts of Gurgaon (Haryana) shall have exclusive jurisdiction for any such dispute.


Change in PolicyThis Privacy Policy and Statement was last updated in September 2013.
K Logistics reserves the right to change this Privacy Statement at any time. Modifications to this Privacy Statement can be made without prior notification.
Continued use of this Website signifies your acceptance of any changes to the Privacy Statement.

For more information or grievance related to our privacy policy, write to our Privacy Office at vipulparnami@parnamigroup.com






Whirlpool of India Limited (Whirlpool) Privacy Policy:

Privacy Statement to our Customers in India

Updated September 2, 2013

Whirlpool India is a subsidiary of Whirlpool Corporation which is the world's leading manufacturer and marketer of major home appliances, with annual sales of more than $19 billion in 2011, 68,000 employees, and 66 manufacturing and technology research centers around the world. Major brand names used in India by Whirlpool include Whirlpool®, KitchenAid®


We understand that visiting a company's web site or doing business by email, phone, fax or direct (postal) mail requires trust on your part. We value this trust, and if we collect or use information about you, we will do so in a responsible manner consistent with this Statement..


This page describes how Whirlpool handles information we learn about customers in India.


Your consent and preferences.

What kind of information does Whirlpool collect?
What are cookies, web beacons, and log files?
How does Whirlpool use and disclose information about me?
How will Whirlpool make changes to this policy?
How does Whirlpool secure my personal information?
What about the security of linked sites?
Your acceptance of Whirlpool's privacy practices.

What kind of information does Whirlpool collect?

Whirlpool may receive personal information and/ or Sensitive Personal Data (Information) from its customer, business partners and/ or suppliers. Whirlpool collects such information and uses such information in accordance with this privacy policy and in conformity Information Technology (Reasonable Security Practices and Procedures and sensitive personal data or information) Rules, 2011. Whirlpool follows following guidelines for collection and retention of Information:

  1. Express and/ or implied consent from the provider of Information regarding purpose of usage.

  2. Collect Information only for lawful purpose.

  3. No retention of information for longer period than required for the purpose.

  4. Provider of information can review information provided.

  5. Keep information secure.

Whirlpool collects two types of information: Personal information and aggregate or 'combined' information. Personal information is data specifically about you, which you typically provide on a voluntary basis. Aggregate or combined information includes data that is related to you but studied as a group and does not identify you specifically. You cannot 'opt-out' from having aggregate information collected.

What are cookies, web beacons, and log files?

Cookies
Cookies are small text files that we may store on your computer to help us identify your computer the next time you visit or to enable some functions on our web sites. Whirlpool's third party service providers and business partners may also use cookies to collect non-personal information from visitors to our sites. We may use such information to measure the effectiveness of our marketing campaigns and web sites. If you are not comfortable with our use of cookies, please review your browser software to learn how it may be set to notify you when you receive a cookie or to reject all cookies. However, disabling cookies may limit some functionality and your experiences on our web sites.

Web Beacons
Web beacons are miniscule electronic image files that can be embedded within a web page or included in an e-mail message, and are usually invisible to the human eye. When used, web beacons (also known as 'clear GIFs' or 'tracking pixels') may tell us such things as: how many people are coming to our web sites, whether they are one-time or repeat visitors, which pages they've viewed and for how long, how well certain online advertising campaigns are converting, and other similar web site usage data. When used in an e-mail, web beacons can tell us the time the e-mail was opened, if and how many times it was forwarded, and what links users click on from within the e-mail message. Based on this information, we can adjust the content, products, services, and promotions we provide you to better meet your interests, as well as make you aware of Whirlpool products, services, and/or special offers in which you may be interested.

Log Files
These are files that record web activity and gather non-personal statistics about your visit to or use of our web sites. Log files may help us capture, among other things: (i) your IP Address, which is a unique set of numbers assigned to your computer by your Internet Service Provider (ISP) (note that, depending on your ISP, the number assigned to your computer can be different every time you connect to the Internet); (ii) the type of browser and operating system you use; and, (iii) other information about your online session, such as the URL you came from to get to our web site and the date and time you visited our web site. In addition to using this information to better understand how our web sites are used, we may use information captured through log files such as an IP Address (together with your personal information) to troubleshoot technical problems, maintain online safety and security, and if necessary, prohibit or restrict access to our Online Services by certain users.

Internet-based Advertising
We allow trusted third parties to place advertisements for our products and services on sites operated by others and shall ensure that such third parties will comply with the advertising laws of India including but not limited to guidelines of Advertising Standards Council of India. These trusted third parties will use cookies and web beacons to measure the effectiveness of our ads and to determine the display of content and advertising to you based on your interests both on our site and other sites that you may visit. To support this interest-based advertising solution, we and the companies we have contracted with may use anonymous information about your visits to our and other web sites. The information collected and used by this process is always anonymous and does not enable any third party to identify you individually. If you would prefer not to receive our interest-based advertising, you can opt out of this activity at the Digital Advertising Alliance (DAA) website (http://www.aboutads.info) by clicking here.


How does Whirlpool use and disclose information about me?

Unless otherwise stated at the point of collection, Whirlpool may use your personal information for several reasons, including but not limited to, fulfilling orders, informing you about product service and warranty issues, sending you marketing communications, auditing and improving upon the level of service we provide to our customers, etc. Regardless of what may be said at the point of information collection, Whirlpool reserves the right to contact you in the event of a service notification for your registered appliance, or to issue other notices concerning the safety of your appliance regardless of your stated privacy preferences. Whirlpool uses aggregate information only as anonymous grouped data to better understand how visitors use our site, such as the pages most frequently viewed, the paths visitors use while navigating the site to optimize the experience, and to count the number of visitors.


Whirlpool may disclose your information to third parties acting on our behalf, such as call center operators, shippers, servicers, people who analyze data for us, etc. While these third parties have access to some of the information Whirlpool may have about you, the information is limited to what they need to know to do their jobs. Whirlpool may disclose and share your information with our brands, such as the ones listed at the beginning of this policy. If Whirlpool sells an affiliated company or other business asset, we reserve the right to transfer your personal information in connection with such a sale. Also, Whirlpool may disclose your information as necessary (1) if we determine a web site or policy violation has occurred; (2) if we believe such disclosure is necessary to identify, contract or bring legal action regarding injury or interference with the rights and property of Whirlpool; (3) to respond to judicial process and in cooperation with law enforcement agencies, or as otherwise required by law; and (4) to assist us in fraud prevention or investigation.


In general Whirlpool assumes that you have given permission to collect and use your personal information in accordance with your acceptance of the Terms of Use, of which this Privacy policy/ statement is a part. You have the right to request that Whirlpool or any of its authorized third party not contact you for the purposes of sending you newsletters, customer surveys, direct marketing or market research information.


Whirlpool follows standard guidelines/ codes on Information Technology- Security Techniques- Information Security Management System- Requirements and takes all reasonable care for protection of data and information.


How will Whirlpool make changes to this policy?

From time to time, we may update this Policy. If we do, we will note near the top of this page the date that any changes are made and/or when they become effective. If the changes being made are material (that is, we make a major change in the important points of the policy), we may alert you to the changes in a more prominent way. For example, we may temporarily highlight the new or revised sections in this Policy, temporarily post a prominent notice on our home page or registration/login page, or temporarily add the word 'Updated' to the title of this Policy and any hypertext links pointing to this Policy. In some instances, we may also send you an e-mail message or other communication telling you about the changes and any choices you may have or actions you can take before they go into effect. Your inaction or continued use of our Online Services after any such alerts or notices, or your acceptance of any changes for which we require your prior approval, will tell us that you agree to these changes. If any changes we make will affect, in a material way, the way we treat any personal information collected directly from children/students, we will first contact parents (or, in the school context, the appropriate educators) and obtain the required form of consent.


How does Whirlpool secure my personal information?

Whirlpool is committed to maintaining the security of the data you provide us and will take reasonable precautions to protect your personal information from loss, misuse or alteration. Please note that there is always some risk in transmitting information over the Internet. We do use secure connections on our web sites to protect credit card information during its transmission.


What about the security of linked sites?

Some of our web sites may contain links to web sites owned by other companies. Some of the links or pages on our website may also be maintained and managed by other third companies for catering to customers' needs and requirement for online purchase and other services and such page or link shall have information with this regard. Because Whirlpool has no control over the privacy practices or content of these linked sites or third party managed web pages, we recommend that you carefully review the privacy statement of each site or web page link you visit. Whirlpool is not responsible for the content or privacy practices of sites owned by other companies or web pages on this site maintained and managed by other companies.


For more information or grievance related to our privacy policy, write to our Privacy Office at Sita_Singhal@Whirlpool.com.


If we make photocopies of information related to your request, we reserve the right to recover related photocopy charges.


Your acceptance of our privacy practices

By using this web site or any other Whirlpool web site, you agree to the terms of this Privacy Statement. This Privacy Statement applies only to information provided by or collected from customers in India and is not intended to describe data handling procedures for information collected by other linked web sites or business partners.


We reserve the right to change or update this Privacy Statement at any time.


Copyright

This web site contains material, including text, graphics and sound, which is protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by Whirlpool or its affiliates or have been licensed to Whirlpool by the owner(s) of those rights so that it can use this material as part of this web site. Whirlpool retains copyright on all Information, including text, graphics and sound.


Marks (trademarks, service marks)

The Whirlpool, KitchenAid word and the respective logos are registered trademarks and service marks of Whirlpool Corporation, USA. All other trademarks displayed on this web site are either owned and/ or licensed to Whirlpool. No mention is made of rights with respect to other trademarks, service marks or trade names whether registered or not, which may attach to certain words or signs used herein. The absence of such mention, however, in no way implies that there is no protection of these marks, trade names, words or signs.


Other intellectual property rights

Note that any product, process or technology described on the website and documents may be the subject of other Intellectual Property Rights reserved by Whirlpool or a third party. No right to use any such Intellectual Property Right is granted hereunder. This information is provided 'AS IS' without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights. This information may include technical inaccuracies or typographical errors. Changes may be periodically made to the information herein and shall be incorporated in new editions. Whirlpool can make improvements or changes in the products, the programs or services described at any time without notice.

You may:

 

  1. Use and display the materials only on your personal computer only for personal use. Whirlpool grants you a limited, personal,non-exclusive and non-transferable license only for such use.

  2. Print copies of the information on this site for your personal use and store the files on your computer for personal use.

 


You may not:

  1. Copy (whether by printing off onto paper, storing on disk,downloading or in any other way), distribute (including distributing copies), download, display, perform, reproduce, distribute, modify, edit, alter, enhance, broadcast or tamper with in any way or otherwise use any material contained in the web site except as set out under 'You may'. These restrictions apply in relation to all or part of the material on the web site.

  2. Copy and distribute this information on any other server, or modify or re-use text or graphics on this system or another system. No reproduction of any part of the web site may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or web site, whether in hard copy or electronic format, including postings to any other web site.

  3. Remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the web site; link to this web site; without our express written consent.


 

APPLICABLE LAW - DISPUTES RESOLUTION

 

These Terms of Use and all claims or issues regarding this website shall be governed according to the laws of India. Any dispute or difference arising out of or concerning these Terms of Use or this website which dispute or difference cannot be settled amicably shall be resolved as per laws of India and courts of Gurgaon (Haryana) shall have exclusive jurisdiction for any such dispute.