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terms of use

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K Logistics Terms and Conditions



The Terms and conditions mentioned below shall be binding on the User/Customer using this website for online purchase of products or otherwise. The user agrees to have read the Terms and conditions and be bound by the same. Accessing, browsing or otherwise using the site indicates your agreement to all the terms and conditions mentioned herein below.


K Logistics (“K Logistics” “Us”), a national distributor of Whirlpool of India Limited (“Whirlpool”), for KitchenAid Products provides you this e-store services subject to the notices, terms, and conditions set forth in these terms (the "Agreement"). In addition, when you use any e-store service, you may be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. K Logistics reserves the right to change the services provided through this e-store and/or these terms and conditions at any time. K Logistics retains the right to deny access to anyone who we believe has violated any terms of this Agreement. Only majors shall be entitled to use the service of this e-store for purchasing of products for personal, family or household use.

K Logistics shall solely be responsible for fulfilment of all the orders placed through this e-Store including but not limited to invoicing, receipt of payment and delivery of the products to the customers. In no event shall Whirlpool, its affiliates, directors, officers, agents, consultants or employees (“Representatives”) be liable for any purchases made through this e-Store.


Privacy Policy

The Privacy policy available on this e-Store shall form part of these terms and conditions.


Information provided by the users

  1. The Users shall provide accurate information required for processing of order. K Logistics shall not be liable for any wrong, fraudulent information furnished by the users. Orders shall be processed subject to accurate information provided by the Users. The credit card information provided by the User shall be correct and accurate. The credit card shall lawfully be held by the User and any fraudulent use of the credit card is a punishable offence under Laws of India.

  2. K Logistics may require some additional information for processing of order. In case any additional information is required K Logistics shall be in touch with the User.

  3. K Logistics may receive sensitive information and/or Sensitive Personal data(Information)from the user/customer. K Logistics shall use the sensitive information received in accordance to the Privacy Policy (as mentioned on this web page) which is a part of the these terms and conditions and in accordance with the Information Technology (Reasonable Security Practices and Procedures and sensitive personal data or information) Rules, 2011.


Liability

Information on this site is provided "as is" without warranty of any kind. Information on this Web site may contain typographical errors, technical inaccuracies or other errors and may be changed at any time without notice. Whirlpool has a policy of continuous improvement of products and reserves the right to make improvements or changes to products without notice.


Ordering & Payment

  1. Order: Your order shall be processed subject to your payment being processed successfully.
  2. Payment Mode: The Payment may be made by Credit Card, Debit card, RTGS or net banking. We do not accept any other form of payment, including without limitation, cheques, money orders.
    EMI Schemes may be available by payment through Select Credit Cards.
  3. For your security, the billing name and address on your credit card must match that of the information you submit. If the information provided does not match, your order may be delayed in processing. We reserve the right to cancel any order that does not adhere to these criteria.
  4. Payment Methods, Promotions & Discounts offered, on prodcuts sold on this web page are subject to the discretion of K Logistics and may be changed frequently.
  5. Statutory Taxes: All purchases on e-Store shall be subject relevant statutory taxes.


Credit Card Details

Credit card information will be masked on your account and will not be visible to this e-store Customer Service operators.

You agree, understand and confirm that the credit card details provided by you for availing of services on this e-store will be correct and accurate and you shall not use the credit card which is un-lawfully owned or possessed by you, thus you must not pay or attempt to pay for Product(s) using fraudulent credit card information. You further agree and undertake to provide the correct and valid credit card details on this e-store.

Further the said information will not be utilized or shared by K Logistics with any third parties unless required for fraud verifications or by law, regulation or court order. K Logistics shall not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively yours.


Delivery, Return, Warranty & Liability

  1. Delivery– The products on e-Store are available in select cities within India. The delivery days shall be on all weekdays, with an exception to National Holidays and any other public holiday. Delivery shall be made within 7-10 business days from the time of purchase. However, depending on the billing address delivery in remote areas may take more than 10 business days. K Logistics does not allow modification of order once placed. K Logistics regrets not being able to exchange products once sold.
  2. Return & Cancellation Policy –The damaged goods maybe returned subject to the policy of Whirlpool. The order placed can be cancelled till the time the product is not dispatched, by calling the call center at 1-800-419-0790. A charge of 2% of the value of the invoice shall be forfeited to cover bank charges and the balance amount shall be returned via bank transfer.
  3. Warranties- The KitchenAid Product warranty obligations are limited to those set forth in the printed literature included with the Products and Whirlpool shall be directly responsible for any warranty repair and claim.
  4. Limitations of Damages & Liability- K Logistics shall not be liable to customer for any special, incidental, consequential or punitive damages, or for any claim by any third-party. Customer agrees that for any liability related to the purchase of Products, K Logistics shall not be liable for any amount of damages above the amount paid by the Customer for the purchase of the product under these terms and conditions.


Cancellations

K Logistics reserves the right to accept or cancel orders for any reason. The customer agrees not to dispute the decision made by K Logistics and accept K Logistics’s decision regarding the cancellation. K Logistics also reserves the right to cancel your order in case of:

  1. Problems identified by our credit and fraud avoidance department.

  2. Inaccuracies or errors in Product or pricing information.

  3. Non availability of product ordered.

  4. Any other reasons beyond reasonable control of K Logistics.

We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be returned back in your Credit Card Account.


Typographical Errors

This website may contain any typographical error including pricing and if a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, K Logistics shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. K Logistics shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, K Logistics shall issue a credit to your credit card account in the amount of the charge.


Indemnity

User shall at all times fully indemnify and hold harmless K Logistics and/ or Whirlpool and their officers, directors, agents, and employees, associate companies from any and all costs, losses, claims, demands, damages and liabilities ,actions including costs and reasonable attorneys' fees, made by any third party and/or penalty imposed due to and/or arising out of User’s breach of the Terms & Conditions and/or User’s violation of any law, rules or regulations and/or the rights of a third party and/or the infringement by User including, without limitation, intellectual property rights infringement, obscene and/or indecent postings, and on-line defamation, and/or any third party using the User's account, of any proprietary and/or other right of any person and/or entity.


Intellectual Property

Whirlpool®, KitchenAid® is a brand owned by Whirlpool Corporation and licensed to Whirlpool of India Limited. This e-Store Website (hereinafter termed as Website) is owned by Whirlpool of India Limited (Whirlpool) and is maintained and managed by K Logistics. The website is a Copyright of Whirlpool protected by Copyright Laws of India. Any unauthorized copy, imitation of the website including but not limited to unauthorized copy, imitation of the contents, material, design of the website is unlawful and is a punishable offence as per Indian Copyright Act,1957. All material on this site is provided for lawful purposes only. None of the information on this site may be copied, distributed or transmitted in any way for commercial use without the express written consent of the owner. Users may use or download the content or material on the website for personal, non commercial use provided the contents are not altered and modified in any way. Operation of e-Sotre for KitchenAid products: Whirlpool has given permission to K Logistics for maintaining and managing this web page/ link on its website www.Kitchenaidindia.com only for their e-commerce business.


Governing Law

This agreement and any sales hereunder shall be governed by the laws of India. The Parties to the dispute shall make all endeavors to settle their disputes amicably. If the Parties are unable to settle their dispute amicably the dispute shall be resolved as per applicable Law. The disputes shall be settled as per Laws of India and shall be subject to the Jurisdiction of Courts of Gurgaon.


Disclaimer

K Logistics makes no representations about Web sites, businesses, designers or architects accessed through this site which are not maintained, controlled or created by K Logistics. K Logistics does not endorse these sites and is not responsible for their content.